Opportunity
Job Description
The manager leads and develops frontline airport employees responsible for delivering a safe, efficient and elevated customer experience. The position combines operational leadership, employee coaching, regulatory compliance and day-to-day customer-service management.
Responsibilities
• Drive operational excellence and support safe airport operations.
• Lead, coach and develop frontline customer-experience employees.
• Ensure compliance with DOT, FAA and other applicable requirements.
• Provide employees with the resources required to deliver superior service.
• Build effective relationships with employees and customers.
• Monitor operational conditions and performance measurements.
• Work rotating shifts, weekends and holidays when required.
Eligibility
• High school diploma or GED equivalent.
• Ability to work rotating shifts, weekends, holidays and additional hours.
• Ability to pass airport security and criminal-background requirements.
• Valid driver’s licence when required by local authorities.
• Previous airport customer-service and leadership experience is preferred.
Required Skills
Preferred Skills
Application Instructions
Open the official American Airlines vacancy page, select Apply Now, create or sign in to a candidate profile and complete the application before the stated deadline.
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