← Back to Careers

Aviation & Hospitality

Customer Service Manager, Airport Workforce Management

American Airlines

Coordinate airport staffing and frontline workforce deployment to support safe, efficient and punctual American Airlines operations.

American Airlines logo

Location

Boston, Massachusetts, United States

Work mode

On-site

Employment

Full-time

Experience

Manager

Visa support

Not Specified

Salary

$51,000 – $86,500 per year

Compensation depends on qualifications and experience.

Application deadline: 4 September 2026

Opportunity

Job Description

The manager oversees real-time workforce planning for airport operations. The role analyses staffing requirements, assigns employees to flights, manages operational changes and helps ensure adequate coverage throughout the day.

Responsibilities

• Coordinate daily frontline staffing and flight assignments.
• Analyse operational requirements and solve staffing shortages.
• Administer overtime and produce staffing reports.
• Use workforce and airline operational systems.
• Communicate with multiple airport departments.
• Coach employees and support safe operational performance.
• Work within applicable labour agreements and company procedures.

Eligibility

• High school diploma or GED equivalent.
• Strong communication and decision-making ability.
• Ability to use multiple operational systems simultaneously.
• Ability to satisfy airport security requirements.
• Previous airport customer-service and leadership experience is preferred.

Required Skills

Workforce planningOperational coordinationTime management

Preferred Skills

Airline staffing systemsUnion agreement knowledge

Apply through UCO Aero

Sign in before submitting an application.

Sign in to apply