Opportunity
Job Description
The Crewmember Technology Services Specialist supports the hardware, applications and communications tools used by JetBlue employees. The position handles incidents, access requests, software deployments and major outages.
Responsibilities
• Support JetBlue computers, applications and mobile devices.
• Provide on-site and remote technical assistance.
• Resolve incidents and service requests.
• Maintain user access and application availability.
• Support software rollouts and maintenance.
• Coordinate responses to major outages.
• Maintain service and knowledge-base documentation.
• Work with other JetBlue technology teams.
Eligibility
• High-school diploma or GED.
• One year of customer-service experience.
• Strong written, verbal and interpersonal communication.
• Ability to handle multiple tasks and deadlines.
• Valid international travel documents.
• Availability for travel of approximately 50%.
• Legally authorised to work in the United States without sponsorship.
Required Skills
Preferred Skills
Application Instructions
Select “Apply now,” complete the JetBlue careers profile and submit details of customer-service, hardware, application and IT-support experience.
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